bek0911
This has been a reoccurring problem for a while, and right now is one of the rare occasions that it suddenly decides to work. What happens is that after pressing the power button, the LED light on the button turns on, the fans spin, and the three lights on the very bottom of the keyboard turn on (the first two are green, the battery one is amber, and so is the WiFi one, which is the sixth one). I've noticed that, when it suddenly DOES somehow work again, the fifth light to the right of the amber battery light - the one with a cylinder - starts flickering, so I'm wondering if that has anything to do with it.
I have tried everything I can. I have pressed the F2 key after turning it on, I have taken the battery and AC adapter out and pressed the power button for 30 seconds then turn it on using only the AC adapter, and I have called tech support and they have told me it is a monitor thing, but I think it is something more. If anyone can give me help for if this happens again or how to prevent it from happening again, I will be extremely appreciative. Thank you so much for your help.
Answer
The fifth light is your hard drive indicator, it shows that your hard drive is working (read/write data).
It could be a failing hard drive....
Hard drives have moving parts, and will wear out and die. If that's the case, try saving all your personal files (music, movies, video, pictures, documents, etc) to an external media once you get the laptop running like you did now, and after that replace the failing hard drive.
But it is most likely that you have a virus infection of your Windows OS.
Don't jump and say that you have an antivirus, you can and will get infected even with an antivirus program....
If you get a boot splash screen display (aka BIOS splash screen)....
Here's how a boot splash screen looks:
http://techgage.com/reviews/intel/dg45id/dg45id_09_thumb.jpg
http://www.computerhope.com/issues/pictures/biossplash.jpg
This is for an Intel Motherboard PC and for a Dell, yours will say Toshiba, I just could not find a picture of one...
Here's a very small one for Toshiba:
http://lilorangepaperclip.files.wordpress.com/2009/06/image016.jpg?w=225&h=300
and the laptop stops or hangs after the boot splash screen, before Windows starts...
DO THIS:
FACT: It's very hard or even impossible to get rid of any infection in a Windows environment, as most of them will corrupt your antivirus protection as a first step in infecting your computer.
SOLUTION:
Here is the best way to remove a virus or any other infection from a Window$ machine:
What you should do if you know or suspect that your Windows computer was infected by a virus, worm, trojan or other malware:
Go to a different, healthy, non-infected PC or laptop and download both the BitDefender and the Kaspersky Anti-virus Recovery CD's (free downloads).
Download links for both:
http://download.bitdefender.com/rescue_cd/
http://support.kaspersky.com/viruses/rescuedisk
Burn both downloaded iso files to CD with an iso burner software. If you do not have an iso burning software installed, I recommend getting the CDBurnerXP (free software) from here:
http://cdburnerxp.se/
Once you burned the recovery CD's, return to the infected computer and put the BitDefender Anti-virus Recovery CD in your CD/DVD drive and boot from CD (set your boot up options in BIOS to CD boot as first option if it does not boot from CD at first)
Once your infected computer boots into the Recovery CD Linux environment, first update the virus definition database from the Internet server, than perform a complete scan of your desktop computer or laptop (all hard drives and/or partitions). Remove (delete) any infections found, and shut down your desktop computer or laptop.
Remove the BitDefender Anti-virus Recovery CD and insert the Kaspersky Anti-virus Recovery CD.
Repeat the same procedure as for BitDefender above.
After scanning with those 2 Anti-virus Recovery CD's, your system should be virus free, and will function properly again.
Good luck.
Source(s):
Happy and worry free Linux user (the guys that usually create the viruses - lool). Also Windows fixer for other less fortunate people.
The fifth light is your hard drive indicator, it shows that your hard drive is working (read/write data).
It could be a failing hard drive....
Hard drives have moving parts, and will wear out and die. If that's the case, try saving all your personal files (music, movies, video, pictures, documents, etc) to an external media once you get the laptop running like you did now, and after that replace the failing hard drive.
But it is most likely that you have a virus infection of your Windows OS.
Don't jump and say that you have an antivirus, you can and will get infected even with an antivirus program....
If you get a boot splash screen display (aka BIOS splash screen)....
Here's how a boot splash screen looks:
http://techgage.com/reviews/intel/dg45id/dg45id_09_thumb.jpg
http://www.computerhope.com/issues/pictures/biossplash.jpg
This is for an Intel Motherboard PC and for a Dell, yours will say Toshiba, I just could not find a picture of one...
Here's a very small one for Toshiba:
http://lilorangepaperclip.files.wordpress.com/2009/06/image016.jpg?w=225&h=300
and the laptop stops or hangs after the boot splash screen, before Windows starts...
DO THIS:
FACT: It's very hard or even impossible to get rid of any infection in a Windows environment, as most of them will corrupt your antivirus protection as a first step in infecting your computer.
SOLUTION:
Here is the best way to remove a virus or any other infection from a Window$ machine:
What you should do if you know or suspect that your Windows computer was infected by a virus, worm, trojan or other malware:
Go to a different, healthy, non-infected PC or laptop and download both the BitDefender and the Kaspersky Anti-virus Recovery CD's (free downloads).
Download links for both:
http://download.bitdefender.com/rescue_cd/
http://support.kaspersky.com/viruses/rescuedisk
Burn both downloaded iso files to CD with an iso burner software. If you do not have an iso burning software installed, I recommend getting the CDBurnerXP (free software) from here:
http://cdburnerxp.se/
Once you burned the recovery CD's, return to the infected computer and put the BitDefender Anti-virus Recovery CD in your CD/DVD drive and boot from CD (set your boot up options in BIOS to CD boot as first option if it does not boot from CD at first)
Once your infected computer boots into the Recovery CD Linux environment, first update the virus definition database from the Internet server, than perform a complete scan of your desktop computer or laptop (all hard drives and/or partitions). Remove (delete) any infections found, and shut down your desktop computer or laptop.
Remove the BitDefender Anti-virus Recovery CD and insert the Kaspersky Anti-virus Recovery CD.
Repeat the same procedure as for BitDefender above.
After scanning with those 2 Anti-virus Recovery CD's, your system should be virus free, and will function properly again.
Good luck.
Source(s):
Happy and worry free Linux user (the guys that usually create the viruses - lool). Also Windows fixer for other less fortunate people.
Toshiba Satellite virus removal help?
Isaiah Dia
I haven't used my computer in a few weeks, I don't know if my brother has or not, I don't think he has... My Norton security help thing expired so it won't do anything. Upon start up of my laptop it said that I have three viruses, all are labeled the same as "Trojan.ADH.2." I've checked the Toshiba website with no result, I just want to see if there's anyway to get this or these virus(es) removed from this laptop as easy as possible.
Answer
Here is my guide to virus removal:
Consumer Reports has the following ratings:
Best 4 Free:
Avast
Avira
AVG
Microsoft Security Essentials
Best Paid:
G Data Internet Security
ESet Smart Security 6
F-Secure International Security
Kaspersky Internet Securityu
Avira Internet Security
There are always other opinions and tests:
http://www.pcmag.com/article2/0,2817,2372364,00.asp
http://www.consumersearch.com/antivirus-software
http://www.pcworld.com/category/antivirus-software/
How to remove a virus -
I) The best solution is to back up your data and perform a factory restore.
II) That not being practical for many, try either of the next two methods:
(Please note that it is important to use one of these two methods as you need to boot and scan knowing that no viruses are already in memory. If you try and install an AV product on a machine already infected then there is a decent chance that the virus will be able to hide/relocate from the scanner.)
A)
1) On a clean computer, download 1 or more free bootable AV products. Five I know of are Avira, AVG, Avast, Kaspersky, and G Data.
(There is a handy product called sardu (www.sarducd.it) which will create a flash drive/Cd capable of having multiple AV products built into it. It isn't perfect yet, but it does do the job pretty well. I keep a copy on a flash drive for whenever I go to someone's house to help with computer problems and I have a number of other diagnostic tools included as well.)
2) Create the bootable media and include the latest virus definitions
3) Boot the infected/suspect computer by using the bootable media and run a full/complete/deep scan of the computer using preferably at least two different ones. No AV product gets them all, but 2 different products should find and remove just about anything.
B) second alternative method:
1) remove the hard drive from the infected computer
2) slave the drive to a clean computer which already has at least one AV product already installed with the most current definitions. You can do this by installing it into the case (for a desktop) or by putting the drive in an external drive case which you can get for the low teens $. These can be USB (get at least USB 2.0) or eSata - if the 2nd computer has an eSata connection.
3) From the clean machine, run a full/complete scan of the slaved hdd. The computer should already be booted when you connect the external drive, with the AV product already in residential memory(It will have an icon down next to the clock). Then open the AV and run it on the drive. In an ideal world, you should really use two different AV products.
III) If you are unable to do the above, then download and install an AV product and then run it at its deepest level scan. This is not the ideal method as many viruses can hide from AV products if they are already in memory and running before the AV sofware is executed. There are numerous free ones. I strongly recommend two different AV products and one Adware/Spyware product. For free AV, I would typically recommend Avira, AVG, or Avast as the installed resident (always running) AV solution and Malwarebytes as a secondary, on demand AV product which I run on a weekly basis. For Spyware and Adware, the two top performers there are AdAware and Spybot Search and Destroy (adaware is a product of lavasoft and safer-networking.org produces Spybot Search and Destroy) Both offer a free and paid version. The free version is good, the paid version offers more bells and whistles, just like with the AV products.
Once the virus(es) is/are removed, change any and all passwords having to do with anything important like e-mail, financial-banking logins, etc. as those have probably been captured and sent to the author of the virus.
Here is my guide to virus removal:
Consumer Reports has the following ratings:
Best 4 Free:
Avast
Avira
AVG
Microsoft Security Essentials
Best Paid:
G Data Internet Security
ESet Smart Security 6
F-Secure International Security
Kaspersky Internet Securityu
Avira Internet Security
There are always other opinions and tests:
http://www.pcmag.com/article2/0,2817,2372364,00.asp
http://www.consumersearch.com/antivirus-software
http://www.pcworld.com/category/antivirus-software/
How to remove a virus -
I) The best solution is to back up your data and perform a factory restore.
II) That not being practical for many, try either of the next two methods:
(Please note that it is important to use one of these two methods as you need to boot and scan knowing that no viruses are already in memory. If you try and install an AV product on a machine already infected then there is a decent chance that the virus will be able to hide/relocate from the scanner.)
A)
1) On a clean computer, download 1 or more free bootable AV products. Five I know of are Avira, AVG, Avast, Kaspersky, and G Data.
(There is a handy product called sardu (www.sarducd.it) which will create a flash drive/Cd capable of having multiple AV products built into it. It isn't perfect yet, but it does do the job pretty well. I keep a copy on a flash drive for whenever I go to someone's house to help with computer problems and I have a number of other diagnostic tools included as well.)
2) Create the bootable media and include the latest virus definitions
3) Boot the infected/suspect computer by using the bootable media and run a full/complete/deep scan of the computer using preferably at least two different ones. No AV product gets them all, but 2 different products should find and remove just about anything.
B) second alternative method:
1) remove the hard drive from the infected computer
2) slave the drive to a clean computer which already has at least one AV product already installed with the most current definitions. You can do this by installing it into the case (for a desktop) or by putting the drive in an external drive case which you can get for the low teens $. These can be USB (get at least USB 2.0) or eSata - if the 2nd computer has an eSata connection.
3) From the clean machine, run a full/complete scan of the slaved hdd. The computer should already be booted when you connect the external drive, with the AV product already in residential memory(It will have an icon down next to the clock). Then open the AV and run it on the drive. In an ideal world, you should really use two different AV products.
III) If you are unable to do the above, then download and install an AV product and then run it at its deepest level scan. This is not the ideal method as many viruses can hide from AV products if they are already in memory and running before the AV sofware is executed. There are numerous free ones. I strongly recommend two different AV products and one Adware/Spyware product. For free AV, I would typically recommend Avira, AVG, or Avast as the installed resident (always running) AV solution and Malwarebytes as a secondary, on demand AV product which I run on a weekly basis. For Spyware and Adware, the two top performers there are AdAware and Spybot Search and Destroy (adaware is a product of lavasoft and safer-networking.org produces Spybot Search and Destroy) Both offer a free and paid version. The free version is good, the paid version offers more bells and whistles, just like with the AV products.
Once the virus(es) is/are removed, change any and all passwords having to do with anything important like e-mail, financial-banking logins, etc. as those have probably been captured and sent to the author of the virus.
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